Frequently Asked Questions
Everything you need to know about buying IT hardware from RAMOJ
How do I request a quote for bulk orders?
Click the "Request Quote" button on any product page or visit our dedicated Request Quote page. Our sales team responds within 24 hours.
What payment methods do you accept?
We accept bank transfers (NEFT/RTGS/IMPS), UPI, credit/debit cards, and cheques for B2B orders. We also support LC (Letter of Credit) for large enterprise orders.
Do you offer installation and configuration services?
Yes, we provide professional installation, configuration, and AMC (Annual Maintenance Contract) services for networking equipment, servers, and surveillance systems.
What is your return and refund policy?
Products can be returned within 7 days of delivery if unopened and in original packaging. Defective products are covered under the manufacturer's warranty.Returns & Refunds Policy →
Do you ship across India?
Yes, we offer PAN India delivery from our offices in Bengaluru, Mumbai, Delhi, Chennai, and Lucknow. In-stock items are dispatched within 1–2 business days and delivered in 2–10 business days depending on location. See our Shipping Policy for charges.View Shipping Policy →
Are your products genuine and under warranty?
Yes. Every product is new and genuine, sourced through OEM-authorised channels, and comes with the manufacturer warranty and a GST invoice. Our OEM partnerships are listed on the About page.
Can I get a custom network design or wireless survey?
Yes, our OEM-certified engineers can conduct professional wireless site surveys, network design, and capacity planning. Contact us for a consultation.
What is the GASPL SKU standard?
GASPL (Goods and Services Product Listing) is our proprietary 14-digit numeric SKU standard that uniquely identifies every product by device category, brand, product type, and model.