Shipping Policy
Last updated: 30 March 2026
Delivery Coverage
RAMOJ ships IT hardware products to all Indian states and union territories (PAN India). We operate from offices in Bengaluru, Mumbai, Delhi, Chennai, and Lucknow, enabling regional dispatch for faster delivery.
Order Dispatch Timeline
- In-stock products: Dispatched within 1–2 business days of order confirmation and payment clearance.
- Products sourced from OEM/distributor: Dispatch timeline of 3–7 business days, confirmed at time of quotation.
- Custom or bulk enterprise orders: Dispatch timeline communicated separately in the Purchase Order or quotation.
Orders placed after 5:00 PM IST or on Sundays/public holidays will be processed on the next business day.
Estimated Delivery Times
| Location | Estimated Delivery |
|---|---|
| Metro cities (Bengaluru, Mumbai, Delhi, Chennai, Hyderabad, Kolkata) | 2–4 business days |
| Tier 2 & Tier 3 cities | 4–6 business days |
| Remote / rural areas | 6–10 business days |
| Bulk / enterprise orders | As confirmed in quotation |
Delivery estimates are from the date of dispatch. Actual timelines may vary due to product availability, logistics conditions, weather, or other unforeseen circumstances.
Shipping Charges
- For B2B orders above ₹50,000, shipping is typically included in the quoted price.
- For smaller orders, shipping charges are calculated based on product weight, dimensions, and delivery location.
- Exact shipping costs are communicated at the time of order confirmation or quote.
- For international or special shipments, freight charges will be quoted separately.
Packaging Standards
All products are shipped in original OEM packaging with additional protective material for safe transit. Heavy items such as servers, rack systems, UPS units, and surveillance equipment receive industrial-grade packing. Products are inspected before dispatch to ensure they are in proper condition.
Order Tracking
Once your order is dispatched, you will receive a tracking number via email and SMS. You can track your delivery through our logistics partner's website or by contacting our support team with your order ID.
Undeliverable & Failed Deliveries
- If a delivery attempt fails due to an incorrect address or recipient unavailability, the courier will make up to 3 delivery attempts.
- After failed attempts, the shipment will be returned to our warehouse. Re-shipping charges will apply.
- If a shipment is returned due to buyer's error (wrong address, refusal to accept), return freight and re-delivery costs are borne by the buyer.
- Please ensure you provide a complete and accurate delivery address at the time of order.
Risk & Insurance
Risk of loss and title transfers to the buyer upon handover to the logistics carrier. For high-value shipments (above ₹1,00,000), transit insurance is recommended and can be arranged at the buyer's request and cost. RAMOJ is not liable for damage or loss occurring during transit unless insurance has been arranged.
Contact Us
For shipping-related queries, reach us at: