Returns, Refunds & Cancellations

Order Cancellation

• Before dispatch: Orders may be cancelled within 24 hours of confirmation at no charge. Contact us immediately at info@encse.com or +91 91080 15170.
• After dispatch: Once dispatched, an order cannot be cancelled. Please follow the return process below after delivery.
• Special / custom orders: Cannot be cancelled once procurement has been initiated.
• B2B orders with confirmed PO: Subject to cancellation terms specified in the quotation. A cancellation fee may apply.
• Cancelled by RAMOJ: If we cancel your order (due to stock unavailability, pricing errors, or payment issues), a full refund will be issued within 5–7 business days.

Return Eligibility

• Products can be returned within 7 days of delivery.
• Items must be unopened, unused, and in original packaging with all accessories, manuals, and original invoice.
• The product must not show signs of physical damage, tampering, or misuse.

Non-Returnable Items

• Custom-configured or special-order products
• Software licences, activation keys, and subscription-based products
• Products with broken seals, tampered packaging, or signs of use
• Products damaged due to customer misuse, negligence, or improper installation
• Consumables (toner, cables, accessories) once opened

Defective Products & Warranty Claims

If you receive a defective or damaged product:

• Report within 48 hours of delivery with clear photographs/video of the defect and packaging.
• All new products carry the OEM manufacturer's warranty. We will facilitate warranty claims or arrange a replacement as per OEM policies.
• For products under warranty (post return window), contact us — we will guide you through the OEM service centre process or facilitate pickup as applicable.

How to Request a Return

1. Email info@encse.com with your order number, reason for return, and supporting photos.
2. Our team will review and respond within 1–2 business days with approval or clarification.
3. Once approved, we will arrange pickup or provide a return shipping address.
4. Please pack the item securely in original packaging before handover to the courier.
5. Refund or replacement will be processed after inspection of the returned product.

Refund Process

• Refunds are processed within 7–10 business days after we receive and inspect the returned product.
• Refund will be credited to the original payment method (UPI, bank account, card, etc.).
• For B2B orders paid via NEFT/RTGS, refund will be credited to the originating bank account. Please provide bank details if needed.
• Shipping charges are non-refundable unless the return is due to our error or a confirmed defective product.
• Return shipping costs are borne by the buyer unless RAMOJ arranges pickup.

Exchanges

Product exchanges are subject to availability. If you wish to exchange a product for a different model or configuration, contact our sales team. Any price difference will be adjusted accordingly. Exchange requests follow the same process as returns.

Contact Support

For returns, cancellations, refunds, or warranty queries:

info@encse.com | +91 91080 15170 | WhatsApp

Business hours: Monday – Saturday, 9:00 AM – 7:00 PM IST